Refund Policy

Effective Date: January 28, 2026

30-Day Money-Back Guarantee

We are confident you will love our services. However, if you are not completely satisfied, we offer a full refund within the first 30 days of your initial sign-up for Shared and VPS Hosting plans.

Eligibility

• Refund requests must be submitted via a support ticket within 30 days of the initial order activation.
• The guarantee applies to new customers only (first order).
• Violation of our Terms of Service (e.g., account termination due to abuse) voids the refund eligibility.

Non-Refundable Items

The following products and services are non-refundable:

• Domain Name Registrations (once registered, the domain is yours for the year).
• SSL Certificates (once issued).
• Software Licenses (e.g., cPanel, Softaculous) purchased as add-ons.
• Dedicated Servers.

Processing Time

Approved refunds are processed within 3-5 business days. The time it takes for the funds to appear in your account depends on your payment provider (bank or credit card issuer).